Boat Insurance
- Boat Insurance
- Cruiser Insurance
- Speedboat Insurance
- Dinghy Insurance
- Yacht Insurance
- Catamaran Insurance
- Small Craft Insurance
- Houseboat Insurance
- RIB Insurance
- Narrowboat Insurance
Boat news
Latest news from the boat world
Weather
The best places to find boat weather forecasts
Boat Information
- Boat Fuel Efficiency
- Sailing Clubs
- Dinghy Associations
- Sailing Courses
- Boat Chartering
- Boat Reviews
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- Guide to Cruising
- Boat Safety Guide
- Marine Surveyors
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Boat Ownership
- Buying a Boat
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- Pre-Sailing Checklist
- Boat Name Generator
- Boating Etiquette
Policy Documents
Our customer commitment
What it means to us
Treating Customers Fairly has always been at the heart of Payplan Financial Services and exists to solve and meet the demands and needs of our customers. We have developed our products and services to ensure that our customers are provided with a suitable solution, which is right for their individual circumstances. We also help our customers to understand the features and benefits and also the risks and financial implications of these products and services.
The six outcomes
The FSA has six outcomes that explain what we would like to achieve for our customers:
- Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
- Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
- Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
- Where consumers receive advice, the advice is suitable and takes account of their circumstances.
- Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
- Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
What we will do
- We will provide clear information about the products and services we offer, including any fees and charges.
- We will encourage customers to ask questions if they do not understand something.
- We will not use jargon to ensure that our customers understand what we are offering.
- We will give access to a formal complaints procedure should it be necessary.
- We will record, analyse and act upon cancellation and complaints data to help us to understand the performance of the products and services we offer and any problems or issues that may occur.
- We will be open and honest with our customers and check all financial promotions and literature to ensure the information we provide is not misleading.
- We have a free telephone number making us accessible at no cost to the customer.
Training
All of our staff complete regulatory, money laundering, complaints and Treating Customers Fairly training courses to demonstrate awareness and understanding. As part of our induction process a new member of staff will complete this training and then receive refresher sessions for ongoing development. This will ensure they are up to date with any changes and also to maintain their knowledge and competency.
Complaints
Payplan Financial Services Ltd endeavour to provide a high level of customer service at all times. However, should our customer service fall below the normal level then please let us know by:
Telephone 0800 9177829 or
Write to Bev Robinson, Complaints Officer, Payplan Financial Services Ltd, Kempton House, Kempton Way, Grantham, Lincs, NG31 7LE.
Please click here to see our complaints procedure for clients
Payplan Financial Services have always been committed to delivering a high level of service for our customers. We will continually look for ways to improve our products and services and welcome feedback from our customers!
